Refund and Returns Policy

You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at the time of delivery. You have up to 3 days in which to report any damages to us, after this time we will not accept any claims.

To be eligible for a return, your item must be unused and in the same condition that you received it. Returns will only be accepted within 30 days of the purchase date.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The buyer is responsible for returning goods. Returned items are subject to a 15% restocking charge & delivery costs are non-refundable. The returns processing time is 5 days.

Shipping returns

The buyer is responsible for returning goods to Transformer Systems Ltd. Returned items (in good, unused condition) are subject to a 15% restocking charge & delivery costs are non-refundable.

Northern Pallet Gate Manufacturing Co Returns
C/O Transformer Systems Ltd
Innovation Centre
38 Whitehouse Street
Leeds
LS10 1AD

Need help?

Contact us at sales@palletgate.co.uk for questions related to refunds and returns.